Course syllabus 270633_IDP - TQM (Total Quality Management) (FME - SS 2019/2020)Help

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University: Slovak University of Technology in Bratislava
Faculty: Faculty of Mechanical Engineering
Course unit title: TQM (Total Quality Management)
Course unit code: 270633_IDP
Mode of completion and Number of ECTS credits: Exam (4 credits)
Name of lecturer: prof. Ing. Edita Hekelová, PhD. (examiner, instructor, lecturer, person responsible for course) - slovak, english
prof. Ing. Marcela Pokusová, PhD. (examiner, instructor, lecturer) - slovak
Learning outcomes of the course unit:
Student after graduation of this subject will understand the main principles of quality assurance and improvement in the organization, will able to orientate in the methods, approaches, tools of TQM, will manage the practical approaches of TQM implementation to the organization and to know to identify the main factors, which have the influence to the quality of production (products and services) increasing and competitivene as well.
Prerequisites and co-requisites: none
Course contents:
Basic terms of TQM and integrated management systems (common elements)
Approaches to the organization management in terms of TQM
TQM and organization culture
Quality management system in terms of quality standards family 9000 and TQM philosophy
Subsystems of TQM (technical and human subsystem)
Principles and models of TQM (EFQM model, CAF...)
Methods and tools of TQM
Practical procedure by the TQM philosophy implemetation to the organization
Recommended or required reading:
PAULOVÁ, I. -- HEKELOVÁ, E. -- ŠATANOVÁ, A. -- ŠALGOVIČOVÁ, J. Metódy zlepšovania efektívnosti a účinnosti TQM. Bratislava : STU v Bratislave, 2008. 304 p. ISBN 978-80-227-2857-7.
HEKELOVÁ, E. Riadenie ľudských zdrojov. Bratislava : FX s.r.o., 2008. 120 p. ISBN 978-80-89313-13-6.
HEKELOVÁ, E. TQM komplexné manažérstvo kvality. Bratislava : FX s.r.o., 2008. 94 p. ISBN 978-80-89313-14-3.

Planned learning activities and teaching methods: áno
Assesment methods and criteria: final test and exam
Language of instruction: Slovak, English
Work placement(s): There is no compulsory work placement in the course unit.

Last modification made by Ing. Marianna Frajková on 06/14/2019.

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