Oct 18, 2019   8:09 a.m. Lukáš
Academic information system


Canges in customer satisfaction in the context of the transport service quality

Supervisor: Ing. Adela Poliaková, PhD.

Basic information   Workers      

This page shows details on the project. The primary projects are displayed together with a list of sub-projects.

Project description:Quality level of transport services has undergone a sharp change as an reaction on opening market, especially when state agencies are subject to great pressure to balance the level of quality of competing private giants. The project will define the level of customer satisfaction in front of a step change in the market and after the index to determine the change in the index and follow in other periods and thus determine the likely evolution of customer satisfaction in the future.
Kind of project:VEGA ()
Department:Ústav integrovanej bezpečnosti (MTF)
Project identification:1/0387/16
Project status:Not approved
Project start date :01. 01. 2016
Project close date:31. 12. 2018
Number of workers in the project:3
Number of official workers in the project:3

Official project workers

The following table shows the researcher workers who have been assigned official roles in a project.

OfficerOfficial roles
Bc. Alena Michálikováadministratíva
doc. Ing. Alena Pauliková, PhD.spoluriešiteľ
Ing. Adela Poliaková, PhD.zodpovedný riešiteľ