Oct 23, 2019   12:06 p.m. Alojza
Academic information system


Causal analysis of the impact of service quality on changes in customer behavior in passenger transport

Supervisor: Ing. Adela Poliaková, PhD.

Basic information   Workers      

This page shows details on the project. The primary projects are displayed together with a list of sub-projects.

Project description:The project objective is to investigate not only essential but also additional indicators of the quality of the intangible product-passenger transport services. Traditionally recognized indicators of services are based chiefly on the European standard EN 13816 "Transport - Logistics and services - Public passenger transport; Definitions, Determination of the performance goals and measuring of the quality on the service.", but now the list of indicators can no longer be considered as comprehensive and definitive.
Kind of project:APVV - Všeobecná výzva ()
Department:Ústav integrovanej bezpečnosti (MTF)
Project identification:APVV-14-0254
Project status:Not approved
Project start date :01. 07. 2015
Project close date:30. 06. 2017
Number of workers in the project:5
Number of official workers in the project:5

Official project workers

The following table shows the researcher workers who have been assigned official roles in a project.

OfficerOfficial roles
Ing. Ivan Koblen, CSc.spoluriešiteľ
Ing. Petra Nemcováspoluriešiteľ
Ing. Adela Poliaková, PhD.zodpovedný riešiteľ
Mária Rešetková, MBAadministratíva
Ing. Katarína Čekanová, PhD.spoluriešiteľ